{"id":1255,"date":"2021-08-09T20:30:28","date_gmt":"2021-08-09T20:30:28","guid":{"rendered":"https:\/\/fragancelight.test.browwwin.com\/?page_id=1255"},"modified":"2021-08-09T20:30:30","modified_gmt":"2021-08-09T20:30:30","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/fragrancelight.com\/es\/return-policy\/","title":{"rendered":"Pol\u00edtica de Devoluciones"},"content":{"rendered":"<p>Aqu\u00ed en FRAGRANCE LIGHT estamos comprometidos con su total satisfacci\u00f3n y queremos que sepa que realmente valoramos su negocio.<\/p>\n\n\n\n<p class=\"translation-block\">Si no est\u00e1 satisfecho con su compra en l\u00ednea, puede devolver los<strong> art\u00edculos no quemados y sin da\u00f1os<\/strong> a FRAGRANCE LIGHT para obtener un cr\u00e9dito o un reemplazo. Los gastos de env\u00edo de las devoluciones son responsabilidad del cliente.<\/p>\n\n\n\n<p class=\"translation-block\"><strong>Las velas quemadas o da\u00f1adas NO SE PUEDEN devolver<\/strong>, a menos que un representante de servicio al cliente de FRAGRANCE LIGHT lo solicite espec\u00edficamente o lo autorice previamente directamente.<\/p>\n\n\n\n<p>Si hay un problema con un art\u00edculo recibido, comun\u00edquese con nosotros dentro de los 10 d\u00edas h\u00e1biles posteriores a la entrega del producto. Necesitar\u00e1 la siguiente informaci\u00f3n para presentar un reclamo:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Fuente de compra: Internet, pedido por tel\u00e9fono, pedido por correo o distribuidor aprobado de FRAGRANCE LIGHT<\/li><li>Descripci\u00f3n del art\u00edculo: fragancia, tama\u00f1o del frasco, colecci\u00f3n de velas<\/li><li>Fecha de Compra<\/li><li>N\u00famero de factura (solo pedidos en l\u00ednea)<\/li><li>Para producto (s) da\u00f1ado (s) Se requiere prueba fotogr\u00e1fica del da\u00f1o para un procesamiento adecuado<\/li><\/ul>\n\n\n\n<p class=\"translation-block\">Para iniciar el proceso de devoluci\u00f3n, utilice nuestro <a href=\"https:\/\/fragrancelight.com\/es\/contact-us\/\" target=\"_self\">formulario de contacto<\/a>,  llame a un representante de servicio al cliente de FRAGRANCE LIGHT al 1 (786) 650-6768, de lunes a viernes, de 8:00 a. M. A 5:00 p. M., Hora del Este, excepto fines de semana y feriados legales. o env\u00edenos un correo electr\u00f3nico a <a href=\"mailto:ileanagonzalez950@gmail.com\" target=\"_self\" rel=\"noreferrer noopener\">ileanagonzalez950@gmail.com<\/a>.<\/p>\n\n\n\n<p class=\"translation-block\"><strong>Tenga en cuenta:<\/strong> Los art\u00edculos comprados en una tienda minorista (es decir, no a trav\u00e9s de Internet, por correo o por tel\u00e9fono directamente a FRAGRANCE LIGHT) deben devolverse a la tienda donde se compraron. Tambi\u00e9n puede enviar un correo electr\u00f3nico a nuestro departamento de servicio al cliente con fotos de la vela y su informaci\u00f3n de contacto completa a <a href=\"mailto:ileanagonzalez950@gmail.com\" target=\"_self\" rel=\"noreferrer noopener\">ileanagonzalez950@gmail.com<\/a>. Un representante de servicio al cliente se comunicar\u00e1 con usted para realizar un seguimiento.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">POL\u00cdTICA DE REEMBOLSO DE TARJETA DE CR\u00c9DITO<\/h4>\n\n\n\n<p class=\"translation-block\">Antes de que podamos autorizar cualquier cr\u00e9dito para compras, las velas no quemadas y sin da\u00f1os, compradas en l\u00ednea solo en <a href=\"https:\/\/fragrancelight.com\/es\/\" target=\"_self\" rel=\"noreferrer noopener\">www.fragrancelight.com,<\/a>, deben devolverse directamente a FRAGRANCE LIGHT, Internet Sales, 26760 SW 142nd AVE, Homestead, FL 33032.<\/p>\n\n\n\n<p>La autorizaci\u00f3n previa para devoluciones por parte de un representante de servicio al cliente aprobado debe ser confirmada antes de cualquier devoluci\u00f3n. Todos los cr\u00e9ditos emitidos para compras en l\u00ednea se colocar\u00e1n en la tarjeta de cr\u00e9dito utilizada para la compra original. Espere entre 1 y 2 ciclos de facturaci\u00f3n para que el cr\u00e9dito aparezca en su estado de cuenta. Si hay una direcci\u00f3n de correo electr\u00f3nico v\u00e1lida registrada, se le enviar\u00e1 un correo electr\u00f3nico de confirmaci\u00f3n para notificarle el cr\u00e9dito. (El proceso de devoluci\u00f3n de fondos de muchas empresas emisoras de tarjetas de cr\u00e9dito al titular de la tarjeta de cr\u00e9dito que realiza la compra tiene diferentes procesos de devoluci\u00f3n, lo que puede provocar m\u00e1s retrasos).<\/p>\n\n\n\n<p>Si tiene alguna pregunta, comentario o sugerencia, le agradecemos que se comunique con usted. Le invitamos a que se comunique con nosotros por tel\u00e9fono de lunes a viernes, de 8:00 am a 5:00 pm, hora est\u00e1ndar del este, excepto festivos y fines de semana, o por correo electr\u00f3nico en cualquier momento.<\/p>\n\n\n\n<p><strong><strong>Dentro de los Estados Unidos contiguos:<\/strong><\/strong><br>1(786)650-6768<\/p>\n\n\n\n<p class=\"translation-block\"><strong>Env\u00edenos un correo electr\u00f3nico:<\/strong> <a href=\"mailto:ileanagonzalez950@gmail.com\" target=\"_self\" rel=\"noreferrer noopener\">ileanagonzalez950@gmail.com<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Here at FRAGRANCE LIGHT we are committed to your total satisfaction and want you to know we truly value your business. If you are not satisfied with your online purchase, you may return&nbsp;unburned, undamaged items&nbsp;to FRAGRANCE LIGHT for credit or replacement. Shipping costs for returns are the customer\u2019s responsibility. Burned or damaged candles CANNOT be [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1255","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/fragrancelight.com\/es\/wp-json\/wp\/v2\/pages\/1255","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fragrancelight.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fragrancelight.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fragrancelight.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fragrancelight.com\/es\/wp-json\/wp\/v2\/comments?post=1255"}],"version-history":[{"count":1,"href":"https:\/\/fragrancelight.com\/es\/wp-json\/wp\/v2\/pages\/1255\/revisions"}],"predecessor-version":[{"id":1256,"href":"https:\/\/fragrancelight.com\/es\/wp-json\/wp\/v2\/pages\/1255\/revisions\/1256"}],"wp:attachment":[{"href":"https:\/\/fragrancelight.com\/es\/wp-json\/wp\/v2\/media?parent=1255"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}